The long awaited new website will be released shortly. A first glance at the biggest changes for your information.
At first, according to customer requests, we have made the new licensing system much more flexible. The entry level price for one Burning Board license remains unchanged at $69.99 (19% VAT included). Customers will have the opportunity to extend their licenses with three service options for one year: Update Access, Update Access with Standard Support and Update Access with Professional Support.
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Legend |
a) If access is not yet expired. * 19% VAT included ** Standard and Professional Support contain access to Updates and Ticket Support. Tickets will be answered within a guaranteed time frame of 48 hours with Standard Support and 12 hours with Professional Support, both within our office hours |
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Burning Board License |
$69.99* |
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1 year Update Access |
$39.99* a) |
$49.99* b) |
1 year Update Access with Standard Support ** |
$54.99* a) |
$69.99* b) |
1 year Update Access with Professional Support ** |
$99.99* a) |
$134.99* b) |
All additional options, e.g. Installation Service or Branding Free, keep their prices.
With the new website we will remove the download option for older Burning Board versions (version 2 and older) as well as the corresponding documentations. We encourage all users of those older versions to save a backup copy of their software and other files before the new website will be online. Additionally any technical support for older versions (Burning Board 2, Burning Board Lite 1, Burning Book) will stop and all Support Forum areas for those software products will be immediately closed when the new website is online, shortly after that we will remove those board sections completely. Please note also, that with the release of the new website all vouchers for plug-ins we offered will expire! In case you have not used your voucher yet we encourage you to redeem it before the new website is online.
In the past the different log-ins for the multiple website areas, e.g. Support Forum, Newsletter, Customer Area, have confused our customers. This is going to change with the new website, there will be only one central log-in, based on the log-in data from the Support Forum. If you are already registered in the Support Forum, you will not have to register yourself again any more. If you log-in to your customer area with your old account data you will be able to transfer your licenses to a new account.
We have considered many suggestions from our community for the new customers area. For instance you can now activate one separate user account for the support area per license. Serial numbers for licenses can now be newly generated manually if necessary. The new customers area now also offers a more comfortable control over your own support tickets. Also new is the possibility to write support ticktets for customers which have a license that contains no support option, at a price of $19.99 (19% VAT included) for a single ticket.